Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, customers, and all individuals who engage with our services.
1.2 This policy applies where we are acting as a data controller with respect to your personal data — in other words, where we determine the purposes and means of the processing of that data.
1.3 Our website includes privacy controls that allow you to manage how we process your personal data, including marketing preferences.
1.4 We use cookies on our website. Where cookies are not strictly necessary for the provision of the site and services, we will ask for your consent to use them.
1.5 In this policy, “we”, “us”, and “our” refer to Zen Wellness Systems Ltd, trading as Zen Painting & Decorating.

2. Personal Data We Collect

2.1 We may collect, store and process the following types of personal data:

• Contact data: Your name, email, phone number, address, or social media details.
• Communication data: Includes any messages you send to us via forms, email, or social media.
• Usage data: IP address, browser type, referring URL, time spent on pages, and navigation paths.

2.2 Contact data is provided directly by you. If you log in via a third-party (e.g. social media), we may collect basic details from that provider.

3. Purpose of Processing & Legal Basis

We process your personal data for:

• Operations: To operate our website and deliver services. (Legal basis: Legitimate interests)
• Customer communication: To respond to enquiries or handle support requests. (Legal basis: Legitimate interests)
• Marketing: To send occasional updates or offers. (Legal basis: Legitimate interests — with opt-out options)
• Analytics: To improve site performance and user experience. (Legal basis: Legitimate interests)
• Security & legal compliance: To protect against fraud, ensure legal compliance and handle legal claims. (Legal basis: Legal obligation or legitimate interests)

4. Sharing Your Data

4.1 We may share your data with trusted third parties, such as our website hosting provider (e.g. 123-reg.co.uk) where necessary to operate this website.
4.2 We may disclose personal data when legally required or in defence of legal claims.

5. Data Retention

5.1 We retain personal data only for as long as necessary. Specific retention periods include:

• Contact & communication data: 1–6 years
• Transaction data: 6 years
• Usage data: 3 months

5.2 We may retain data longer if required for legal compliance or to protect vital interests.

6. Your Rights

Under the UK GDPR, you have the right to:
(a) access your data
(b) correct any inaccuracies
(c) request deletion
(d) restrict processing
(e) object to processing
(f) request data portability
(g) complain to the ICO
(h) withdraw consent (where applicable)

You can read more about your rights here: ICO Individual Rights

To exercise any rights, contact us using the details in section 12.

7. Cookies

7.1 Cookies are small text files used to identify users and improve user experience.
7.2 We use both session and persistent cookies.
7.3 Cookies may track personal preferences but do not store personally identifiable information unless you provide it.

8. How We Use Cookies

We use cookies for:

• Authentication & login status
• Personalisation of content
• Website analytics
• Security
• Advertising
• Cookie consent tracking

9. Cookies from Third Parties

Our site uses Google Analytics to collect usage data. Read more here:

• Google Privacy Policy
• Google Partners Data Usage

10. Managing Cookies

You can manage cookies in your browser settings. Instructions for common browsers:

• Chrome
• Firefox
• Safari
• Edge

Note: Disabling cookies may affect functionality of the website.

11. Updates to This Policy

We may update this policy from time to time. Please check this page periodically to stay informed of any changes. Significant changes may be communicated by email where appropriate.

12. Contact Information

This website is owned and operated by Zen Wellness Systems Ltd, trading as Zen Painting & Decorating.
Registered in England and Wales – Company No. 15836161.

You can contact us:
Via contact form: www.zenpainting.co.uk/request-a-quote

13. Data Protection Officer

If you have any concerns about your personal data or GDPR-related queries, please contact our Data Protection Officer:
Email: sales@zenpainting.co.uk
Subject line: GDPR Enquiry

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